1. Delivery me kitna samay lagta hai?
Aapka order 2–4 working days me dispatch ho jata hai aur delivery 5–7 working days me ho jati hai, location ke according.
2. Kya Cash on Delivery (COD) available hai?
Haan! Aap ₹49 extra pay karke Cash on Delivery ka option le sakte ho.
3. Kya main apna order track kar sakta hoon?
Haan! Jaise hi aapka order ship hota hai, aapko ek tracking link aur tracking ID email/WhatsApp par bhej di jati hai.
4. Return ya exchange kaise kar sakte hain?
Agar product damaged ya defective hai, to aap 7 din ke andar return/exchange request kar sakte hain. Return policy page pe saari details di gayi hain.
5. Refund kitne dino me milta hai?
Return approve hone ke baad 5–7 business days me aapka refund original payment method me mil jata hai.
6. Kya earrings allergy-free hain?
Haan! Humare saare products skin-friendly aur nickel-free hote hain. Sensitive skin ke liye bhi safe hain.
7. Kya main ek hi order me multiple items manga sakta hoon?
Bilkul! Aap jitne chahein earrings ek saath cart me daal kar ek hi order me purchase kar sakte ho.
8. Agar order place karne me dikkat aaye to?
Aap hume contact kar sakte ho WhatsApp, Email ya “Contact Us” page ke through — hum jaldi se help karenge.
9. Kya main apna order cancel kar sakta hoon?
Agar aapne abhi tak payment nahi kiya hai ya order ship nahi hua hai, to aap order cancel kar sakte ho. Ship hone ke baad cancel possible nahi hota.
10. Order karne ke baad confirmation milega?
Haan! Order place karte hi aapko ek confirmation email aur WhatsApp par message milta hai jisme order details hoti hain.
11. Kya aap international shipping karte ho?
Abhi hum sirf India ke andar delivery kar rahe hain. International shipping currently available nahi hai.
12. Aapke products original hain ya artificial?
Hum high-quality artificial fashion jewellery sell karte hain jo trendy, lightweight aur budget-friendly hoti hain.
13. Kya product ki real image website par lagi hoti hai?
Haan, hum website par wahi images dikhate hain jo actual product ki hoti hain — no fake photos.
14. Product kharab ya alag nikla to kya?
Agar aapko galat ya damaged product mila hai, to aap 7 din ke andar free replacement ya return request kar sakte ho.
15. Kya earrings gift wrap me bheje ja sakte hain?
Haan, checkout ke time pe aap gift wrapping ka option select kar sakte ho (extra ₹20 charges).
16. Product ka colour photo se thoda alag kyu lagta hai?
Lighting aur screen resolution ke difference ki wajah se thoda sa variation ho sakta hai, lekin hum real photos hi dikhate hain.
17. Minimum order value kya hai?
Koi minimum value nahi hai — aap ₹99 ka single item bhi order kar sakte ho!
18. Aapke products handmade hote hain ya machine made?
Hamara collection dono tarah ke items include karta hai — kuch earrings handcrafted hote hain aur kuch factory-finished.